Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how novaovex (novaovex Society with Limited Liability) collects, uses, and protects your personal information when you visit our website and use our power steering pump repair, seal replacement, and fluid flush services. We are committed to protecting your privacy and handling your data responsibly. We understand the importance of maintaining the confidentiality of information you share with us.

Who We Are and What We Do

We operate a professional automotive service business specializing in power steering pump repairs, seal replacements, and fluid flush services in Jelgava. When you contact us for service inquiries, request quotes, or book appointments through our website, we may collect and process your personal information. We only collect data necessary to provide our services and communicate with you effectively about your vehicle's maintenance needs.

Information We Collect

We collect various types of information depending on how you interact with us:

• Contact Information: Your name, email address, phone number, and physical address when you submit inquiry forms or request service appointments
• Service Information: Details about your vehicle and the service you require to provide accurate diagnostics and quotations
• Technical Data: Information about your device, browser type, IP address, and pages you visit through our website analytics
• Cookies and Tracking: Data collected through cookies and similar technologies to enhance your browsing experience and understand site usage patterns

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide information through contact forms or service requests, you consent to us processing that data
• Legitimate Interest: We process data to maintain our business operations, improve our services, and ensure website security
• Legal Obligation: We may process information to comply with applicable laws and regulations in Latvia and the European Union

How We Use Your Information

Your personal information is used for specific purposes that benefit both you and our business:

• Responding to your service inquiries and providing quotes for power steering repairs
• Scheduling and confirming your service appointments
• Communicating updates about your vehicle service status
• Improving our website functionality and user experience
• Analyzing website traffic and user behavior to optimize our services
• Sending service reminders and maintenance recommendations (only with your consent)
• Complying with legal obligations and protecting against fraudulent activity

Data Retention

We maintain your personal information for specific periods based on its purpose:

• Service Inquiry Data: Contact form submissions and service requests are retained for up to 24 months after your last interaction with us, allowing us to provide follow-up service recommendations
• Analytics and Cookies: Website analytics data and cookie information are retained for up to 12 months to track performance and user trends
• Server Logs: Technical server logs containing IP addresses and access information are retained for up to 12 months for security purposes
• Service Records: If you become a customer, we retain service history for the duration of our business relationship plus 3 years for warranty and legal compliance purposes

After these periods expire, we securely delete your information unless legal obligations require longer retention.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:

• Right of Access: You can request a copy of all personal data we hold about you
• Right to Rectification: You can correct any inaccurate or incomplete information
• Right to Erasure: You can request deletion of your data in certain circumstances
• Right to Restrict Processing: You can limit how we use your information
• Right to Data Portability: You can request your data in a portable format to transfer elsewhere
• Right to Object: You can object to certain types of data processing, including direct marketing

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, analyze site usage, and deliver relevant content. These may include session cookies that expire when you close your browser and persistent cookies that remain for longer periods. We use both first-party cookies (set by us) and third-party cookies (from analytics providers) to understand how you interact with our website. You can control cookie preferences through your browser settings and choose to accept or reject non-essential cookies. Please note that disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses secure transmission protocols, and sensitive data is encrypted during transmission. We restrict access to personal information to authorized personnel who need it to perform their job functions. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and providing services, such as hosting providers and analytics platforms. These partners are contractually obligated to use your information only for the purposes we specify and to maintain confidentiality. We may also disclose information when required by law or when necessary to protect our legal rights and the safety of our users.

Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete such data. If you believe a child has provided us with information, please contact us immediately.

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In Latvia, the competent authority is the Data State Inspectorate (Datu valsts inspekcija). You can contact them regarding your concerns about data protection compliance.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website with an updated last-modified date. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.